FAQs

Wigs & Customisation

What is the difference between HD Lace & Swiss Lace?

HD Lace (also known as CB Thin lace) is a very fine, delicate lace material. HD Lace creates a seamless hairline and melts more effortlessly than swiss lace.

Our swiss lace is also a fine material but not as thin as HD Lace.

What are the pros and cons of HD lace and Swiss lace?

HD Lace, due to its delicate material is not as durable as swiss lace. The life span of HD lace is decreased the more the wig is worn.

However due to the material used for our swiss lace, once installed with or without glue creates a flawless, undetectable finish.

Swiss lace is thicker than HD lace, it does not melt as flawlessly as HD lace.

However, as the material used for swiss lace is more durable, it lasts longer than HD lace.

For a visual difference between HD and Swiss Lace, please click here

Should I go for HD or Swiss lace?

This is dependent on preference and the reason for your purchase. For example, if your unit if for a special event e.g. wedding – we would recommend HD Lace.

What is the difference between 5x5, 13x4 and full lace?

The measurements above refer the size of the lace.

5x5 is our closure size and can be used to create a simple middle or side part.

13x4 is the size of our lace frontals. The frontal provides parting space from ear to ear.

Full lace means there are no wefts/tracks in the unit. The base of the unit is full lace.

Will my unit come fully customised?

Yes. All our units come fully customised – bleached knots, plucked hairline, tinted lace to match your skin.

Once you’ve made your purchase, you will receive an email with information on what we need from you to complete the customisation process.

I’ve seen a unit I like on Instagram, how do I find it on your website?

At the bottom of our homepage, you will find all the units that have been featured on our Instagram page.

If do no not find the unit here, this may mean that the wig is part of one our existing collections. If this is the case, the name of the wig will be in the caption on Instagram. You can use the search bar on our website to find the wig by searching the name.

Consultations & Fittings

I can’t come to the studio for a fitting, can you still help me fit my new unit?

Yes. We can FaceTime or video call you once you have received your unit. Please send us an email to get booked in.

I am new to wigs and not sure on what I want, what should I do?

We offer consultations in our London studio and virtually via video call

Please book a consultation here

Revamps and repairs

My closure or frontal is getting old and needs changing, can you help?

Yes. Please send an email to info@chrissybales.com

My wig needs a revamp! Can you help?

Yes we offer revamp services to restore your unit. Prices start from £70

Please send an email to info@chrissybales.com

Processing & Shipping

I need a wig as soon as possible, do you offer an express service?

Yes. We offer express processing. You can view and select the options under the ‘processing time’ option

How will I know when my order has been shipped?

Once your order has been collected, you will receive a notification and estimated delivery date from DHL.

I missed my delivery, what should I do?

If you miss your delivery, you will need to contact DHL to reschedule.

If you have any further questions please email the team info@chrissybales.com and we will be happy to help

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