Careers

Role: Operations Manager

About the job
Location: London
UKType: Full-Time

Salary: £50-£55k (Reviewed and Competitive)

Reports to: CEO

About Chrissy Bales: Chrissy Bales is a premium wig studio located in St Johns Wood, renowned for our high-quality wigs and exceptional customer service. In addition to our physical studio, we also have a thriving online store, offering our products to a global audience. We are committed to empowering our clients with confidence and style through our expertly crafted wigs.

Role Overview: We are seeking a dynamic and highly organised Operations Manager to join our leadership team. The Operations Manager will play a pivotal role in both the operational and strategic aspects of our business. This individual will oversee studio operations, manage e-commerce functions, lead strategic initiatives, and collaborate closely with the marketing team to drive business growth and achieve our ambitious revenue targets.

Key Responsibilities:
1. Strategic Leadership:
  • Collaborate with the CEO to develop and implement operations strategies that align with our growth objectives.
  • Identify and drive strategic initiatives to enhance operational efficiency and customer experience.
  • Monitor industry trends and competitive landscape to inform strategic decisions and maintain a competitive edge.
2 Operational Management:
  • Oversee daily operations of the London studio, ensuring a high standard of customer service and operational excellence.
  • Manage e-commerce operations, including order fulfilment, inventory management, and customer support.
  • Develop and implement operational policies and procedures to optimise efficiency and scalability.
3. Project Coordination and Management:
  • Lead and coordinate projects, ensuring timely, within-scope, and within-budget delivery.
  • Work cross-functionally to meet project milestones and achieve objectives.
  • Track and report on project progress, providing regular updates to the CEO and stakeholders.
4.Team Leadership:
  • Supervise and support studio staff, fostering a positive and productive work environment.
  • Collaborate with the marketing team to plan and execute campaigns that drive both online and offline sales.
  • Provide mentorship and guidance to team members, encouraging professional development and growth.
5. Financial Oversight:
  • Assist in budgeting and financial planning, ensuring alignment with strategic goals.
  • Monitor financial performance, identifying areas for cost optimisation and revenue growth.
  • Contribute to financial strategies that support the company’s growth and profitability objectives.
6. Customer Experience:
  • Address and resolve customer issues promptly, maintaining high levels of satisfaction.
  • Gather and analyse customer feedback to inform service improvements and product offerings.
  • Implement customer satisfaction metrics and Net Promoter Scores (NPS) to track and enhance customer experience.
Qualifications:
  • Bachelor’s degree in Business Administration, Management, or a related field, or extensive management experience.
  • Proven experience in a management role within a retail or e-commerce environment.
  • Strong project management skills with a track record of successfully leading cross-functional projects.
  • Excellent organisational and multitasking abilities.
  • Exceptional communication and interpersonal skills.
  • Strategic thinker with a proactive approach to problem-solving.
  • Passion for the beauty and fashion industry.
What We Offer:
  • Competitive salary and benefits package.
  • A supportive work environment.
  • Opportunities for professional growth and development.
  • The chance to make a significant impact in a growing business.
Application Process:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and how they can contribute to the growth and success of Chrissy Bales.

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