Consultation was amazing but the comb of the wig keeps digging into my head and the elastic band is already loose. Please could you help.
Hi Nana,
Thank you for your review of our wig consultation service. We’re sorry to hear you’re experiencing some discomfort with your unit.
Please let us know when you’re available next week to adjust the band and remove the comb. If you’re not in town, you can send your wig back to us via DHL at no cost —we’ll provide a return label. Our email is info@chrissybales.com
Regarding the combs and elastic bands:
- Combs are a personal preference, and we can adjust or remove them for your comfort.
- Your wig includes two elastic bands for security. The adjustable strap ensures a snug fit, and we offer free unlimited band changes as they naturally loosen over time.
As this is your first custom unit we designed it with a slightly looser band for initial comfort. We’ll happily make any adjustments to ensure it fits perfectly and meets your needs.
Thank you again for choosing us. We’re always happy to help and look forward to hearing from you soon.
Kind regards,
The Chrissy Bales Team
I traveled from Liverpool to have a consultation with Chrissy and picked my wig up today. Amazing service, so much detailed due care and my wig is beautiful!!! Over the moon and I’m a customer for life now. Highly recommend!!! X
Thank you for your lovely review and for sharing your photo - you look absolutely stunning, and the wig suits you beautifully! It was a pleasure working with you, and we're delighted you’re happy with the service and your wig. We’re thrilled to have you as a valued client and appreciate your recommendation!
Chrissy and her team have such a warm and welcoming spirit when you visit her salon. I’m so glad she was patient with me (I was incredibly indecisive and a little stubborn on my choices) and as still a newbie to wigs, she kindly spent time going through all the hair options, styles and colours telling me her expert opinion on what she would suggest as we discussed the process as I got measured etc. all with a big smile on her face! Even though I walked in thinking I knew what I wanted, the irony is, I chose the wig she had recommended for me due to my skin tone and I’m so glad I did. Thank you Chrissy xx
Thank you so much for your thoughtful review, A.M! Your photo is stunning - the wig suits you perfectly, and we’re so glad you trusted our recommendation. Helping you navigate your choices and ensuring you felt confident and informed throughout the process is exactly what we strive for. It was a pleasure working with you, and we’re thrilled you’re happy with the result. We look forward to welcoming you again soon!
I recently had a wig consultation and was thoroughly impressed by the experience by Chrissy and her team. The consultation was comprehensive and tailored to my specific needs, providing an in-depth understanding of various wig types, materials, and styles. The consultant was knowledgeable, patient, and attentive, ensuring all my questions were answered.
The personalised approach stood out; the consultant took the time to understand my preferences, lifestyle, and budget, offering recommendations that perfectly suited me. Chrissy also provided valuable tips on wig care and maintenance, which was extremely helpful.
Thank you for your thoughtful review! We’re so pleased to hear that you had such a professional and personalized experience during your consultation. Taking the time to understand your unique needs and providing tailored recommendations is something we truly take pride in.
It’s wonderful to know that the information and guidance we provided were helpful to you. Thank you for trusting us with your wig journey, and we look forward to supporting you again in the future!
Chrissy was friendly, professional and very knowledgeable. Great sample wigs to figure out the best colour, length and style to suit my requirements.
Such an excellent service!
Thank you for your kind review, Jem! We’re so glad to hear that you enjoyed the Wig Consultation experience and found the process of trying on our display units helpful in selecting the perfect style for you. Providing friendly, professional, and knowledgeable service is always our goal. Thank you for choosing us, and we look forward to assisting you again.