Wig Care Subscription Policy
By purchasing our Chrissy Bales Wig Care Subscription, you are agreeing to the initial and reoccurring Monthly, Bi-Monthly, Quarterly, or Yearly subscription fee at the current subscription rate.
You are agreeing to accept responsibility for all the reoccurring charges of your chosen subscription until your subscription concludes on the 12th month.
We calculate your subscription agreement in whole calendar months as this is a 12-month contract. As this is a legally binding contract, you must pay the charges for the services you have subscribed to.
When this subscription starts
Your subscription will start on the date of your subscription confirmation.
- For example, if you start your Monthly subscription on the 11th of any month, your subscription will begin then, and you will be billed on the 11th of every month.
You can use the subscription service a maximum of once per month and maximum of 12 times within the 12-month duration from the contract starting date.
Upgrading your subscription
You have the opportunity to upgrade your subscription by notifying us in writing - 1 months notice is preferable.
The price difference will automatically be updated from the following month of their request.
- For example, if you request for an upgrade from Bi-Monthly £129.99 to Monthly £99.99 on 1st of July, you will be billed the upgrade price of £99.99, starting from 1st of August.
Early termination of your subscription
If you decide that you would like an early termination from your subscription, you will still be billed the remaining months you have left of your subscription. You must send us written notice a month prior to when you would like to cancel.
- For example, if your subscription started on the 3rd of February 2024 and you wanted to cancel in May 2024, you would email us by 3rd of April that you would like to cancel your subscription. You will still be charged for the remaining months of May 2024-January 2025.
We will notify you in order to acknowledge your notice of an early termination of your subscription.
This service we supply and what you can expect of us
This service is available in the UK, Europe, USA, Africa & the Rest of the World (only applicable to where DHL services operate).
Charges will apply for additional Chrissy Bales services, such as Private Fittings.
This service isn’t fault free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair.
- For example, DHL may not offer pick up or delivery services for particular regions situated in a particular country.
You are entitled to the quality of service generally given to you by us here at Chrissy Bales, using our skills to extend the life-span of your wigs. If something does go wrong on our part that may disrupt the quality of our service, we will try to rectify the issue quickly.
We can add to, change, substitute or discontinue any additional services we provide at any time and we’ll be sure to notify you before any changes occur.
What we expect of you
You agree:
- To give us any information you provide us or we reasonably ask for in relation to this subscription and that any information given is factually correct and up-to-date.
- To take adequate steps to avoid severe damage to your units.
- To not permit anyone else use of your subscription. Failure to comply will result to a full payment and loss of contract.
You must provide us with your current email address and postal address for the billing purposes and receiving notices and other communications from us. You must keep this address up-to-date and/or tell us immediately if there are any changes to it. You are responsible for making sure your email address works, and you will be responsible for all consequences for errors in sending/receiving email, including our emails being directed to your “junk mail”.
If you want to update the email address we have for you, please contact us at info@chrissybales.com.